Playing Australian Open In Extreme Heat Shows No Respect For People TAGS: australia | australian open | blitz | business | consulting | extreme | faint | frank dancevic | heat | hot | inhumane | lean | melbourne | policy | process | respect for people | safety | schedule | sports | tennis | tickets So when it’s winter here in the states, it’s summer in Australia and right now it’s the peak of summer heat in Melbourne, where the Australian Open is playing. It’s …Continue reading →

ASQ Influential Voices: Quality Applications in Athletics TAGS: aaron hernandez | american | asq | athletics | augusta | baseball | blitz | concessions | consulting | continuous improvement | football | influential | lean | masters | national | notre dame | olympics | operations | pace of game | parking | paul borawski | process | quality | six sigma | society | sports | tickets | vault | voices This month, ASQ CEO Paul Borawski pointed out that the application of quality, while traditionally found in the manufacturing industry, really has a place in every industry and he was …Continue reading →

Penn State Football Oversells Tickets to Sold Out Game TAGS: consulting | deal | defects | glitch | lean | lean blitz | michigan | oversell | penn state | rework | scrap | student | ticketmaster | tickets | white out The opposite of having too much inventory you can’t sell is selling inventory you don’t have and confirming orders you cannot fulfill. Both can be equally costly – inventory absorbs …Continue reading →

How to Better Error-Proof a Stadium Color-Out TAGS: clemson | college football | color out | consulting | error-proofing | football | georgia | green out | lean | lean blitz | notre dame | oklahoma | orange | poka-yoke | southern cal | sports | tickets Last Saturday, in an example of what has come into vogue with college sports recently, Notre Dame attempted a “green-out” of Notre Dame Stadium during their game against Oklahoma. The …Continue reading →

Baseball Opening Day 2013! What Are Our Business Processes? TAGS: atv | augusta greenjackets | business | concessions | facility | houston astros | lean blitz consulting | maintenance | major league baseball | mascot | opening day | processes | promotions | texas rangers | tickets Baseball Opening Day has arrived! Tonight the Houston Astros and Texas Rangers will throw out the first pitch of the 2013 MLB season. Banners will be unfurled, famous dignitaries will …Continue reading →

Toyota Way Principle #1 TAGS: athlete | authors | baseball | basketball | blitz | business | coach | continuous | crean | david | games | goals | hoosiers | improvement | indiana | jeffrey | kelvin | kentucky | lean | liker | long-term | meier | ncaa | operations | organization | patrons | philosophy | principles | process | sampson | savings | short-term | six sigma | sixteen | sponsors | sports | student | sweet | tickets | time | tom | tournament | toyota | university | value | visual | way Yesterday we brought forth a bit of a visual depiction of what lean is and how it can impact a small business or sports organization. Hopefully we demonstrated the level …Continue reading →

Overprocessing Example: Protective Bags TAGS: bags | blitz | customer | end customer | flash | injection molding | knots | lean | muda | operations | overprocessing | plastic | processes | scrapes | scuffs | shipment | six sigma | sports | steps | thomson plastics | tickets | undo | wastes As a quick refresher, the lean waste overprocessing is the application of extra work, process steps, or effort than is required by the end customer. Sometimes “going the extra mile” …Continue reading →

S.M.A.R.T. Goal Example #2: Save Teams Over $1M in 2012 TAGS: 50/50 raffle | baseball | concessions | cost savings | customer satisfaction | customer service | lean | maintenance | out of order | revenue streams | s.m.a.r.t. goals | smart goals | sports | stadium | tickets | total productive maintenance | utility costs | vendor | waste (This is the second in a series about setting S.M.A.R.T. goals and the benefits they provide.) So this S.M.A.R.T. goal is less an example and more about the actual mission …Continue reading →

Target Audience – Part One TAGS: big budgets | big companies | concessions | finances | lean | lean initiatives | sales | small business | sponsorships | sports manufacturers | sports service providers | sports teams | target audience | tickets | underdog Who are you and why are you here? Are you the target audience? A better question – thank you for coming, but who else SHOULD be here? There is no …Continue reading →