The Super Bowl Public Transit Gaffe TAGS: blitz | bruno mars | bus | business operations | consulting | deadspin | disaster | eric grubman | lean | new york | nfl | pdsa | public | subway | super bowl | transit | transportation One of the big issues with New York hosting the Super Bowl was the intense security and limited access to the stadium grounds (no cars allowed, can’t walk to the …Continue reading →

Around The Bases: Super Bowl Concessions Edition TAGS: adam silver | baltimore ravens | basketball | blitz | cheerleaders | concessions | consulting | david stern | day | delaware north | denver broncos | elvis dumervil | food | groundhog | lean | nba | new york | northwestern | phil | pro bowl | punxsutawney | respect for people | roger goodell | seattle seahawks | secaucus | security | service | standardized work | subway | super bowl | train | unionize The concessions available at the Super Bowl will be fantastic, and the outsourced food service provider Delaware North is preparing for the onslaught of concessions demand. The Buffalo, N.Y., company …Continue reading →

How Peyton Manning Demonstrates PDSA TAGS: blitz | consulting | continuous improvement | denver broncos | lean | operations | pdca | pdsa | peyton manning | plan do study act | plan do study adjust | process | seattle seahawks | sports | sunday | super bowl Plan-Do-Study-Adjust (or Act) is a simple cyclical continuous improvement tool that we all use every day but don’t often realize it. Properly applied, PDSA helps us properly define a problem …Continue reading →

Could the Super Bowl Power Outage Have Been Prevented? TAGS: asq | baltimore | beyonce | blackout | continuous improvement | failure modes effects analysis | fmea | football | game | grid | halftime | john priebe | lean blitz consulting | national football league | nfl | operations | outage | power | prevention | problem solving | process | ravens | root cause analysis | san francisco 49ers | six sigma | sports | super bowl | superdome We’ve all been watching the stories fly in over the last 24-36 hours about the power outage at the Superdome during the Super Bowl, so that won’t get rehashed here. …Continue reading →

The Chicken Wing Shortage and Super Bowl Week TAGS: changeover | chicken wing | consulting | continuous improvement | darren rovell | demand | espn | lean | lean blitz | operations | optimization | peak season | process | rumor | shortage | smed | sports | super bowl | temporary staffing | wings There is a rumor, as seems to be every year for Super Bowl week, that we are suffering from a shortage of chicken wings. While it’s apparently true that the …Continue reading →

The NFL Pro Bowl and Focusing On Things That Matter TAGS: all-star game | aloha stadium | change | concussion | continuous improvement | football | jeff saturday | kaizen | kyle rudolph | lean | nfl | operations | pro bowl | process | quality | six sigma | sports | super bowl | testing | that's the way we've always done it | value There is serious talk at the highest league levels about discontinuing the NFL Pro Bowl, and for very good reason. – The game really only serves as a vacation for …Continue reading →

ESPN Outside the Lines: “What’s Lurking In Your Stadium Food?” TAGS: ballpark | blitz | cleaning | concession | consulting | defects | department | droppings | espn | food | health | indianapolis | lavigne | lean | mice | negligence | operations | optimization | organization | paula | principles | process | spoil | spoilage | sports | stadium | stand | standardized | super bowl | twitter | violations | what's lurking in your stadium food A couple years back ESPN’s Paula Lavigne came out with a startling report about some of the health department findings in various concession stands at major ballparks and stadiums across …Continue reading →

Super Bowl XLVI, NBC Production, and the Blame Game TAGS: autonomous management | blitz | blurred | brian | bruce springsteen | christopher | delay | duct tape | eradication | five whys | fix | flipping the bird | gesture | halftime | input | international | janet jackson | language | lean | m.i.a. | madonna | mccarthy | mccloskey | national football league | nbc | nfl | obscene | operations | output | paper planes | paul mccartney | picture | prevention | problems | processes | recording | six sigma | sports | super bowl | superstar | temporary | variation | video | vulgar | wardrobe malfunction | xlvi Eight years after the infamous Janet Jackson “wardrobe malfunction” the Super Bowl halftime show again gets attention for the wrong reasons. Joining Madonna as a guest singer on stage at …Continue reading →