post it note process map

Toyota Way Principle #8 and Implementing Technology that Helps TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | One of my current clients has a two-pronged plan for improving a process that is absorbing a lot of resources (people, time, risk, money). The first prong is to optimize …Continue reading →

So What Is Lean Anyway? TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | We should step back and start from the beginning. Lean Blitz has already looked at the lean wastes, started to review some of the lean tools, and touched on the …Continue reading →

The #Masters: Masters Concessions and Concessions Stands TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | (This is the final post on the observed business operations of the 2012 Masters at Augusta National Golf Club.) I am absolutely infatuated with the speed at which customers are …Continue reading →

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