Wrong Way Through the Gauntlet Machine
TAGS: brian kelly | cam mcdaniel | coach | consulting | continuous improvement | espn | football | gauntlet | lean | lean blitz | machine | notre dame | oops | operations | process | running back | sports Yesterday ESPN aired footage from fall football practice at the University of Notre Dame, and had coach Brian Kelly wired up with a microphone to catch his commentary. Much to …Continue reading →
Lean Oops: Handicap Parking Space
TAGS: bad | blitz | business | cadillac | definition | doubt | escalade | handicap | leader | lean | oops | operations | parking | procedures | process | reasonable | six sigma | sports Yes, I’ve fussed about incorrect usage of parking spots before…but this one is considerably different. This harping is about leadership. There are quite a few things wrong with this photo. …Continue reading →
Lean Oops! – Broken Truck Window
TAGS: blitz | broken | cost | elements | eradicate | fix | lean | oops | operations | patchwork | plate | processes | safety | savings | sports | steel | there i fixed it | tim horton's | truck | window I was greeted by this “There, I Fixed It” in a Tim Horton’s parking lot in late 2011, most definitely a modified steel plate cover for a broken window. This …Continue reading →
Lean Oops! – Airport Information Screen
TAGS: airlines | airport | blitz | customer | desk | facing | gate | lean | oops | organizations | processes | satisfaction | service | six sigma | small business | sports | windows xp Oops! The system managing the screen updates behind the counter at this airport gate is having a BIG problem. It looks like there’s an issue with the computer supplying the …Continue reading →