Football Fans Falling from Stadium Upper Decks TAGS: alcohol | answers | arrowhead | atlanta falcons | barriers | baseball | blitz | chick-fil-a | chiefs | colorado rockies | consulting | continuous improvement | coors field | death | drinking | escalator | facilitate | fall | field | football | georgia dome | harness | hazards | houston | kansas city | kickoff | lean | nc state | nets | operations | osha | process | reliant stadium | safety | sports | stadium | tennessee | texans | texas rangers | upper deck | walls The 2012 football season was barely a week old when two fatal falls from stadium upper decks took place. First, a fan fell from a fifth-floor escalator at Reliant Stadium …Continue reading →

Toyota Way Principle #10: Develop Exceptional People and Teams TAGS: amare | anthony | basketball | blitz | blueprint | carmelo | consulting | d'antoni | donnie walsh | february | houston | james dolan | jazz | jeremy | knicks | leaders | lean | lin | linsanity | mike | new york | operations | people | philosophy | plan | process | rockets | salary | sports | stoudemire | streak | teams | toyota | utah | way | woodson (This is part of a series of posts about the 14 principles from The Toyota Way. Today we look at The Toyota Way principle 10.) Remember Linsanity? That movement that took New …Continue reading →

The Big Oops with the Barclays Center TAGS: astros | bank | barclays | blitz | brooklyn | center | ceo | consulting | continuous | diamond | embarrassment | england | enron | europe | field | fixing | forfeit | franchise | houston | improvement | introduce | jay-z | lean | lite | maid | manipulating | miller | minute | move | naming | nba | nets | new jersey | new york times | operations | optimization | park | participants | pictures | process | rate | resign | rights | robert | scandal | six sigma | sports | stadium | supervisor | team You know the phrases “too many chefs in the kitchen” and “too many Chiefs, not enough Indians” or “a camel is a horse designed by a committee?” Too many people …Continue reading →

Jeremy Lin and Utilizing New Ideas from All Employees TAGS: basketball | blitz | chinese | golden state | harvard | houston | jeremy | knicks | lean | lin | linsanity | nba | nbdl | new york | operations | palo alto | processes | promotions | rockets | sports | stanford | taiwanese | ucla | warriors  Jeremy Lin of the New York Knicks is the newest rags-to-riches story in sports. A twice-waived undrafted young kid of Chinese-Taiwanese descent playing his best basketball in the biggest United …Continue reading →

Lean is Good Customer Service TAGS: alyson footer | alyson's footnotes | astros | beer | blitz | concession stand | cycle time | discounts | food | houston | inventory | jim crane | lean | minute maid park | operations | processes | six sigma | sports | stockouts | waste | water Yesterday, new Houston Astros owner Jim Crane announced some sweeping fan-friendly changes at Minute Maid Park that included: Cheaper tickets, some with food/merchandise credits Ticket plan rebates Beer specials all …Continue reading →