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Football Fans Falling from Stadium Upper Decks TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | The 2012 football season was barely a week old when two fatal falls from stadium upper decks took place. First, a fan fell from a fifth-floor escalator at Reliant Stadium …Continue reading →

Toyota Way Principle #10: Develop Exceptional People and Teams TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | (This is part of a series of posts about the 14 principles from The Toyota Way. Today we look at The Toyota Way principle 10.) Remember Linsanity? That movement that took New …Continue reading →

The Big Oops with the Barclays Center TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | You know the phrases “too many chefs in the kitchen” and “too many Chiefs, not enough Indians” or “a camel is a horse designed by a committee?” Too many people …Continue reading →

Jeremy Lin and Utilizing New Ideas from All Employees TAGS: | | | | | | | | | | | | | | | | | | | | | | |  Jeremy Lin of the New York Knicks is the newest rags-to-riches story in sports. A twice-waived undrafted young kid of Chinese-Taiwanese descent playing his best basketball in the biggest United …Continue reading →

Lean is Good Customer Service TAGS: | | | | | | | | | | | | | | | | | | | | Yesterday, new Houston Astros owner Jim Crane announced some sweeping fan-friendly changes at Minute Maid Park that included: Cheaper tickets, some with food/merchandise credits Ticket plan rebates Beer specials all …Continue reading →

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