Lean is Good Customer Service
TAGS: alyson footer | alyson's footnotes | astros | beer | blitz | concession stand | cycle time | discounts | food | houston | inventory | jim crane | lean | minute maid park | operations | processes | six sigma | sports | stockouts | waste | water Yesterday, new Houston Astros owner Jim Crane announced some sweeping fan-friendly changes at Minute Maid Park that included: Cheaper tickets, some with food/merchandise credits Ticket plan rebates Beer specials all …Continue reading →
8 Wastes – Overprocessing
TAGS: bathroom | buff | candy bar | custodian | envelope | food | fortify | groundskeeper | hair | hot dogs | lean | manipulate | mickey mouse | natural | overprocessing | overzealous | packaging | paint | painting | security software | shine | spam | stadium | standardized work | t-shirt | ticket | ticket sales | walt disney world (This is the second in a series of deeper dives into the 8 lean wastes.) “Overprocessing” in the food world refers to the continual changing/adding/fortifying/manipulating of materials that takes it …Continue reading →