Toyota Way Principle #5: Stopping to Fix Problems TAGS: | | | | | | | | | | | | | | | | | | | | | | It really pains me to see cars tape up body fixtures like broken tail lights. It looks so tacky AND fails to provide suitable coverage and protection. Sure, it’s a …Continue reading →

Harvard Business Review

5 Whys and Pointing the Finger TAGS: | | | | | | | | | | | | | | | | | | Yesterday, Harvard Business Review posted a video of Eric Ries (identified as their “entrepreneur-in-residence”) showing how to find the “human causes” of technical problems using the 5 Whys approach. (I’d …Continue reading →

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