ASQ Influential Voices: Quality Questions & Challenges TAGS: adidas | asq | attendance | consulting | customers | dallas mavericks | dayton dragons | define | defining | expectations | fans | greenville drive | influential voices | jon spoelstra | lean | lean blitz | mark cuban | maverick | measure | measuring | metrics | nike | paul borawski | quality | season tickets | sponsorships | sports | technology | ticket sales | view from the q Happy Day After Independence Day, America! I hope that everyone reading this today had a very smart and safe holiday. As a member of the ASQ Influential Voices, I provide …Continue reading →

Politics and (the Lack of) Root Cause Analysis TAGS: 2012 | ad hominem | agenda | analyze | answer | answers | barack | belief | birth certificate | campaign | candidate | change | conservative | continuous | control | credibility | deficit | define | definition | democrat | dmaic | election | fallacy | fiscal | five whys | foundation | government | identify | implementation | improve | improvement | lean blitz consulting | liberal | measure | mitt | nominee | obama | operations | optimization | pdsa | plan do study adjust | platform | policy | politics | president | problem | process | public | republican | romney | root cause analysis | service | six sigma | slogan | social | sports | tax return As a continuous improvement practitioner, I have a significant disdain for politics. By politics, in this case I’m referring to the democratic elections and campaigning by individuals running for public …Continue reading →