ASQ influential voices blog

ASQ Influential Voices: The Value of Appropriate Training TAGS: | | | | | | | | | | | | | | | | | | | In August, ASQ CEO Paul Borawski penned his thoughts about companies providing training around quality, using data from the Global State of Quality survey to show that companies with centralized …Continue reading →

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Gold’s Gym and a Failure in Quality TAGS: | | | | | | | | | | | | | | | | | | | | | I’m essentially clueless about physical training. There’s a lot I need to change about my overall physical fitness. I’m a semi-healthy eater when I’m at home, but when it comes …Continue reading →

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Customer Value is the Primary Goal of #Lean – Never Forget It TAGS: | | | | | | | | | | | | | | | The┬áNational League of Families of American Prisoners and Missing in Southeast Asia was initiated by an uprising of servicemen’s families during the Vietnam War who demanded that action be taken …Continue reading →

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Lean is a Revenue Driver TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Lean is obviously a lot more than just elimination of waste activities in processes. It has the power to impact other areas of operations. One of the projects I managed …Continue reading →

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Lean is Marketing TAGS: | | | | | | | | | | | | | | | | | | | | | | | The essence of marketing is the identification of needs a customer aims to have satisfied and providing a solution that will satisfy those needs within four specific categories – the …Continue reading →

Manufacturing Cell Operator

How Do We Establish A Standardized Process? TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | I’ve posted a lot recently about the importance of implementing a standardized process – the ability to audit and measure, the ease of implementing improvements across the board, establishment of …Continue reading →

Know Why You’re Being Paid TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | This past weekend I visited some friends in Columbia, South Carolina and they shared horror stories of a trio of rats that have invaded their house’s walls. One of those …Continue reading →

GolfNow and Service Process Breakdown TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | One of the benefits of using Orlando, Florida-based GolfNow is online booking of rounds of golf at many courses around the world at discounted fares. For the convenience of online …Continue reading →

Video: Rob Neyer’s Mailbag on SBNation TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Rob Neyer, National Baseball Editor for SBNation, shares a video mailbag where he answers readers’ emails. He provides an answer for a question I sent his way about what sports …Continue reading →

Overprocessing Example: Protective Bags TAGS: | | | | | | | | | | | | | | | | | | | | | | As a quick refresher, the lean waste overprocessing is the application of extra work, process steps, or effort than is required by the end customer. Sometimes “going the extra mile” …Continue reading →

Lean Oops! – Airport Information Screen TAGS: | | | | | | | | | | | | | | | | Oops! The system managing the screen updates behind the counter at this airport gate is having a BIG problem. It looks like there’s an issue with the computer supplying the …Continue reading →

broken chain link defect

8 Lean Wastes – Defects/Scrap/Rework TAGS: | | | | | | | | | | (This is the first in a series of deeper dives into the eight Lean wastes. Today we start with the Lean waste defects.) Defective products can sap resources multiple times …Continue reading →

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