Miami Marlins Suing Season Ticket Holders Over Complaints About Seating TAGS: challenge extended network | continuous improvement | craig calcaterra | customer service | jeffrey loria | lawsuit | lean blitz consulting | leon | miami marlins | miami new times | operations | principle #11 | process | root cause analysis | season tickets | sports | toyota way While hosting tiny crowds in a tax-financed new stadium with a team that now features no notable superstars, the Miami Marlins have found a new way to ruffle the feathers …Continue reading →

Will MLB Show Little “Respect For People” By Eliminating Non-Uniformed Personnel Pension Plans? TAGS: ballpark | baseball | continuous improvement | craig calcaterra | customer experience | cut | dollar foolish | employees | enterprise | espnnewyork | executives | hardball talk | industry | lean | lean blitz consulting | major league baseball | minor league baseball | mlb | nbcsports | non-uniformed | operations | pennywise | pension | pension plans | process | respect for people | six sigma | sponsorships | sports | ticketing | waste reduction The two pillars of Lean are 1) reduction of waste activities and 2) respect for people. Some of the ways organizations respect their constituents are with fairness, sharing of best …Continue reading →