Where I Got My Start In Lean (And Sports) – Part 2 TAGS: album | atlanta braves | colorado springs sky sox | concert | concession stand | consulting | continuous | derek schiller | detroit | eaton corporation | elmore sports group | engineer | improvement | indiana university | kelley mba | lean blitz | mascot | mike plant | operations | process | san antonio missions | silver hawks | south bend | sports | sports & entertainment academy | swoop | time study | web (To see Part 1 of Where I Got My Start In Lean click here. This is Part 2.) As I indicated in the prior post, I ended up in both …Continue reading →

If You Don’t Have Standardized Processes You’re Wasting Money TAGS: best | blitz | concession stand | conditions | difference | labor | lean | manufacturing | margin | operations | practices | principle | process | processes | savings | six sigma | sports | standard | standardized | studies | time | toy | toyota | waste | wasteful | way | work That’s a very bold proclamation, but it’s true. It applies to every type of process – manufacturing toys, cooking burgers, coding medical charts, delivering mail, checking a customer out at …Continue reading →

Lean is Good Customer Service TAGS: alyson footer | alyson's footnotes | astros | beer | blitz | concession stand | cycle time | discounts | food | houston | inventory | jim crane | lean | minute maid park | operations | processes | six sigma | sports | stockouts | waste | water Yesterday, new Houston Astros owner Jim Crane announced some sweeping fan-friendly changes at Minute Maid Park that included: Cheaper tickets, some with food/merchandise credits Ticket plan rebates Beer specials all …Continue reading →

Spotting Waste at the Stadium: Concessions TAGS: concession stand | defects | excess motion | hot dogs | inventory | lean | lean blitz | operations | overprocessing | overproduction | pop | popcorn | processes | production | scrap | six sigma | soda | sports | transportation | trash | waiting | waste So now we’ve identified the eight lean wastes and dug deeper into what kinds of havoc they can wreak on resources. Let’s go see if we can find these wastes …Continue reading →

8 Lean Wastes – Inventory TAGS: concession stand | enterprise resource planning | erp | excess inventory | fifo | first in first out | forecasting | inventory | jit | just in case | just in time | lean | obsolete | pull system | push system | spoilage | time | warehouse | wastes (This is the sixth in a series of deeper dives into the 8 lean wastes.) Excess inventory is a significant problem in that is affects business operations in many ways …Continue reading →

8 Lean Wastes – New Ideas/Employee Knowledge TAGS: 8 lean wastes | concession stand | continuous improvement | employee knowledge | empowerment | encourage | ideas | lean | new ideas | ticket office | wastes (This is the fourth in a series of deeper dives into the 8 lean wastes.) For many years, and even somewhat to this day, folks believed the primary seven lean …Continue reading →

8 Wastes – Waiting TAGS: cleaning | concession stand | efficiency | kanban | labor balancing | lean | lean wastes | machine downtime | preventative maintenance | sales associates | standardized work | time studies | waiting (This is the third in a series of deeper dives into the 8 lean wastes.) We’ve all seen operators of a concession stand or sales associates on the floor of …Continue reading →