Lean is Good Customer Service
TAGS: alyson footer | alyson's footnotes | astros | beer | blitz | concession stand | cycle time | discounts | food | houston | inventory | jim crane | lean | minute maid park | operations | processes | six sigma | sports | stockouts | waste | water Yesterday, new Houston Astros owner Jim Crane announced some sweeping fan-friendly changes at Minute Maid Park that included: Cheaper tickets, some with food/merchandise credits Ticket plan rebates Beer specials all …Continue reading →
8 Lean Wastes – New Ideas/Employee Knowledge
TAGS: 8 lean wastes | concession stand | continuous improvement | employee knowledge | empowerment | encourage | ideas | lean | new ideas | ticket office | wastes (This is the fourth in a series of deeper dives into the 8 lean wastes.) For many years, and even somewhat to this day, folks believed the primary seven lean …Continue reading →
8 Wastes – Waiting
TAGS: cleaning | concession stand | efficiency | kanban | labor balancing | lean | lean wastes | machine downtime | preventative maintenance | sales associates | standardized work | time studies | waiting (This is the third in a series of deeper dives into the 8 lean wastes.) We’ve all seen operators of a concession stand or sales associates on the floor of …Continue reading →