ASQ influential voices blog

ASQ Influential Voices: Quality Questions & Challenges TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Happy Day After Independence Day, America! I hope that everyone reading this today had a very smart and safe holiday. As a member of the ASQ Influential Voices, I provide …Continue reading →

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Should The NFL Be Worried About The Increase In Player Arrests? TAGS: | | | | | | | | | | | | | | | | | | | | Earlier this month I gave two presentations – one was an overview of Lean to a group of call center managers, and the other a deep dive into identifying proper …Continue reading →

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Stuff I’m Reading – August 8, 2012 TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | There are ample opportunities for performance improvement in sports business and small business operations that I simply can’t get to it all as issues occur day after day. In addition, …Continue reading →

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