Sewing Needles in Sandwiches! TAGS: air canada | airline | airplane | amsterdam | associated press | atlanta | attendant | blitz | british columbia | canada | catering | components | construction | consulting | delta | five whys | flight | fool-proof | implement | lean | minneapolis | needle | operations | packaging | plane | process | process flow diagram | root cause analysis | sandwiches | sealed | seattle | sewing | sports | supplier | tamper-proof | toronto | victoria In an article by the Associated Press, from the “That’s Not What I Ordered” Department”: Air Canada says a passenger found what appears to be a sewing needle in a catered sandwich on board …Continue reading →