Toyota Way Principle #5 – Identifying Problems TAGS: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | As previously posted, the fifth principle from The Toyota Way: “Build a culture of stopping to fix problems, to get quality right the first time.” In order to stop and …Continue reading →

Harvard Business Review

5 Whys and Pointing the Finger TAGS: | | | | | | | | | | | | | | | | | | Yesterday, Harvard Business Review posted a video of Eric Ries (identified as their “entrepreneur-in-residence”) showing how to find the “human causes” of technical problems using the 5 Whys approach. (I’d …Continue reading →

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