Mobile Beer Vendors Cut Customer Wait Times At Sporting Events TAGS: beer | concessions | continuous improvement | customer experience | futbol | lean blitz consulting | leansempai | mobile | operations | process | russell watkins | sempai | six sigma | Soccer | sports | transportation | vendor | waiting | walking | waste Russell Watkins of Sempai Lean Consulting in the UK posted a great photo on Twitter this weekend from a soccer (okay, futbol) game he attended: On the plus side, mobile …Continue reading →

Preparing Dublin’s Aviva Stadium for Notre Dame-Navy Football TAGS: american | aviva stadium | college | dublin | everett golson | football | goalposts | gridiron | ireland | lady gaga | lean | lean blitz consulting | navy | notre dame | operations | pitch | process | quarterback | six sigma | Soccer | sports | transformation | university | video In one of this college football generation’s most unique experiences, the University of Notre Dame will take on the U.S. Naval Academy tomorrow morning in Dublin, Ireland at Aviva Stadium. …Continue reading →

2012 Summer Olympics: Men’s 100M Final on Broadcast Tape Delay & #NBCFail TAGS: 100m | 2008 | 2012 | advertising | america | bbc | beijing | blake | blitz | bolt | broadcast | buffering | cable | canada | consulting | data | espn | facebook | goodwill | lean | london | nbc | nbcolympics.com | olympics | online | operations | permission | process | provider | satellite | social media | sports | subscriptions | summer | tape delay | telegraph | transfer | twitter | uk | united states | usain | viewership | yohan Much has already been made about NBC’s decision to tape-delay the domestic broadcast of popular events at the 2012 London Olympics and how a gulf exists between those American fans …Continue reading →

2012 Summer Olympics: Wembley Stadium Stops Taking Visa Cards TAGS: 2012 | athletics | best | blitz | cache | card | cash | cashless | consulting | control | crash | credit | eric ries | failure | faulty | fiasco | football | games | goodwill | great britain | kingdom | lean | limit | london | marketing | minimum viable product | mobile phones | olympics | operations | options | payment | popular | process | processes | redundant | registers | shepherd's bush | Soccer | sponsors | sports | stadium | system | telegraph | transactions | united | united arab emirates | visa | wembley Wembley Stadium management elected to stop accepting Visa cards as payment for tickets and concessions after some faults in the system developed at the cash registers during a soccer game …Continue reading →

2012 Summer Olympics: Lost Keys at Wembley Stadium TAGS: 2012 | blitz | consulting | england | football | keys | laser | lean | london | lost | olympiad | olympics | oops | operations | police | process | scotland | security | six sigma | sports | stadium | valuable | video | wembley | yahoo | yard The first story in the video is the one to key in on. (Yes, that pun was intended.) So a set of very valuable keys to a famous soccer (sorry …Continue reading →

2012 Summer Olympics: North Korean Flag Flub at Olympic Soccer Match TAGS: al dallas | apologies | blitz | ceremonies | colombia | consulting | error | flag | gaffe | games | glasgow | halifax | kim jong un | korea | lean | locog | london | niccy | north | olympics | opening | operations | organizers | peace | political | problem | process | producer | production | pyongyang | rbw logistics | rocket | scotland | seoul | six sigma | Soccer | south | sports | treaty | united states | video | war | women Despite the 2012 Summer Olympics opening ceremonies occurring on Friday, some of the sports like soccer have already kicked off qualifying matches. It didn’t take long for an organizational gaffe …Continue reading →