(Chris Trotman/Augusta National Golf Club)

On Tuesday I presented to the ASQ Central Savannah River section (Augusta, Georgia) on quality applications demonstrated during The Masters at Augusta National Golf Club.

Here is a link to the slide notes:

ASQ Savannah River Section Mtg – ANGC (PDF)

The content of the presentation includes:

– Attention to maximizing safety for patrons
– Identification of quality expectations and how Augusta National Golf Club (ANGC) meets those quality expectations
– How ANGC  makes sure anything needed in concession stands and merchandise stands is available to patrons (or isn’t made available)
– On-site concessions logistics and supply chain management
– Lean tool demonstration out on the course and in patron expectation processes

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