My seventh grade math teacher at my little school in Indiana was a fellow named Matt Aukerman. In addition to being a great teacher and funny guy, he introduced us to something called the Law of Cosmic Laziness.
His definition for this “law” was that all of us over time will find the easiest, most minimally effort-exerting way to complete tasks. As we repeat tasks and processes, we gradually will find cheats, tricks, or improvements so as to reduce our efforts required or simplify them overall.
As we reduce waste activities in our processes we save time, we save money, and we become more flexible to meet the expectations of our customers. If we reduce the strain on our operators, they recover faster and are more energized as opposed to remaining physically and mentally exhausted.
When we identify better ways to do things – whether it’s minimizing the physical toll taken on operators or using our time and resources more efficiently – and we share them across all users, we as an organization become wiser and more in sync in addition to becoming more efficient and flexible.