Yesterday a video was posted online of someone trying to use the electronic voting booth machine with some potential unintended consequences.
That could be a big problem. Of course, with this video being shared many Barack Obama sympathizers were crying conspiracy because of Mitt Romney’s affiliation and friendship with associates who own and operate companies that manufacture voting booth machines (and sabotaged some to be defective voting machines), and Mitt Romney sympathizers were up in arms with “Oh boy, here come the Obama conspiracy theorists.”
Whether this was a single occurrence or was widespread, or even if there were defective voting machines that went the other way (click “Romney” and get “Obama”) it’s still a defective operation.
This is why deployment of technology that is supposedly going to make process completion easier and with fewer defects needs to be fully tested so that any such occurrences can be eradicated or minimized, and if occurrences do pop up they can be easily alleviated (maybe the calibration of the touch screen was a little off, as a Facebook friend of mine in IT indicated). Use PDCA (or PDSA), which is Plan-Do-Check-Act (or -Study-Adjust), when preparing for implementation of technology in such a critical point with lasting effects.