Norfolk Tides pitcher Pat Neshek took a tour of the Louisville Slugger factory while on a road trip and he shared this tweet and photo:
Hopefully rushed customer requests happen infrequently and that orders are placed and fulfilled with plenty of time and effort to spare.
However, if you’re seeing lots of late shipments and many “emergencies” you could probably use a full process evaluation. Look at the process from start (order placed) to finish (order shipped or delivered) and analyze the process for waste activities. How much time is spent on waste? Can those waste activities be reduced or eliminated? What kind of impact does that have on your cycle time?
You should be able to answer a lot of questions during your process evaluation. What are customer expectations and what is keeping us from meeting them? Why are processes taking so long to complete? Are we not staffed properly? Are process steps unbalanced, and lots of work-in-process is built up?
If you can eliminate waste activities, you can reduce costs and possibly grow sales through greater customer satisfaction from on-time deliveries.