Lean Oops! – Broken Truck Window

Posted on February 13, 2012 | in Error-Proofing, Maintenance, TPM (Total Productive Maintenance) | by

I was greeted by this “There, I Fixed It” in a Tim Horton’s parking lot in late 2011, most definitely a modified steel plate cover for a broken window.

This is another example of a problem fix and not a problem eradication, and one that is costly in the long run.

The owner of this truck probably thought it was easier, faster, and immediately cheaper to slap a steel panel onto the broken window and thread a bunch of screws into place. Done – no more hole.

But look at what longer-term issues arise because this wasn’t fixed properly.

  • Safety is put in jeopardy by blocking the outside view behind the driver
  • Unable to open up the window space to the outside elements unless the plate is removed completely
  • Lack of aerodynamics with the plate and screws creates drag, and if the plate isn’t flush to the original body all the way around leaks can appear and allow water and air into the cabin
  • Resale value of the vehicle as-is would be in the tank – who wants to buy a patchwork vehicle?
  • If the owner wants to replace the window properly, the plate and screws have to be removed, a new window is to be installed, and the holes in the body caused by the screws have to be filled in…and that body panel will have to be repainted.

So the cost savings of NOT putting in a new window turns into an expensive venture due to fuel costs, cabin leaks, safety risks, greater repair costs, and lower resale value.

An ounce of prevention (or proper immediate repair) is worth a pound of cure.

To learn: Fix problems right the first time instead of using temporary fixes.

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